Refund policy

Returns, Refunds & Warranty Policy

We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.

1. Fitment Responsibility (Important)

Please ensure that all parts are correct for your motorcycle before placing an order.

We strongly recommend confirming compatibility, specifications, and fitment prior to purchase. If you are unsure, please contact us before ordering.

Returns or refunds will not be accepted due to incorrect fitment or incorrect selection.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition as received
  • The item must be in original, undamaged packaging with all tags included
  • Proof of purchase is required

Important:
Returns will not be accepted once a product has been installed, fitted, or used, unless it is confirmed to be defective under warranty.

Items must be approved before being returned. Items sent without prior approval will not be accepted.

To initiate a return, contact:
sales@motorbiked.com.au

3. Non-Returnable Items

We do not accept returns or refunds for:

  • Special-order items (products not in stock at time of purchase and ordered specifically for you)
  • Customised or made-to-order products (including custom colours, finishes, or specifications)
  • Installed or used items (unless defective)
  • Sale items
  • Gift cards

Note:
Any item with a dispatch time longer than standard processing (e.g. not shipped within 1–2 business days) may be considered a special-order item.

4. Damages, Incorrect Items & DOA

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

You must notify us within 14 days of receiving the product.

We will assess the issue and, where applicable:

  • Provide a replacement
  • Arrange repair
  • Issue a refund

5. Warranty

All products are covered by a 12-month warranty against manufacturing defects.

  • Issues must be reported within 14 days if apparent on arrival
  • After this period, standard warranty procedures apply
  • Items may need to be returned for inspection

The following are not covered under warranty:

  • Normal wear and tear (e.g. gaskets, sprockets, consumables)
  • Incorrect installation or misuse

6. Returns, Fees & Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable

A 15% restocking fee applies to approved returns for change of mind, incorrect selection, or items no longer required.

No restocking fee will apply where:

  • The item is defective
  • The item was damaged in transit
  • The incorrect item was supplied

Items must be returned in resalable condition.
If packaging is damaged or missing, we reserve the right to refuse the return or apply additional deductions.

7. Exchanges

We do not offer direct exchanges.

To obtain a different item:

  1. Request a return
  2. Once approved, return the item
  3. Place a new order

8. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 10 business days

Refunds apply to the product value only (excluding shipping costs).

9. Contact

For all return, warranty, or fitment enquiries:
sales@motorbiked.com.au